We here at Boston Freightliner are proud to be certified as an UPTIME - ELITE SUPPORT dealer under the guidelines of Daimler Trucks North America. We strive to give every customer the highest level of service to help ensure you are giving the best possible experience.
(What Is) Elite Support
Elite Support is certified dealers by Daimler Trucks North America that have met a series of objectives that are above the norm or standard. Their certification means an unmatched customer service and efficiency every time a truck comes in for maintenance or repair. They use programs like Express Assessment, Uptime, Continuous improvement, Robust Parts Inventories and Exceptional Amenities to better serve our customers across the board.
All Elite Support Certified locations participate in Express Assessment, which means within 2 hours of service write-up the dealer will communicate primary diagnosis, check parts availability and provide an estimate of cost and repair time.
The ultimate goal of the Elite Support Network is maximizing vehicle uptime. Every Elite Support Dealership must be re-certified annually to ensure you experience a consistent, higher standard with every visit across our Dealer Network.
Our technicians receive continual training from the experts at Freightliner. We focus on a solid understanding of all vehicle systems and have access to the latest tools to expedite repairs.
Every Dealership earning the Elite Support certification must meet 129 specific criteria across 20 customer service areas. To maintain these high standards, dealerships employ a continuous Improvement Coordinator.
Robust Parts Available
Through the combined experience of our network and close collaboration with our service team, we understand what parts we need on-hand to get you back on the road quickly.
Mission Critical, our data-driven stocking program, ensures that the parts you need are never far away.
We know that when we service your vehicle, we're servicing your business. Elite Support Certified dealer believe in providing quality repairs and timely communication from a friendly and familiar team. Our facilities are designed to minimize downtime and provide a comfortable environment for drivers as we work to get your truck back on the road.